We sincerely appreciate your loyalty and the trust you have placed in us over the years as our loyal guests. Your feedback is invaluable to us, and we are committed to making the necessary improvements. While we regret that your experience was not entirely satisfactory, we hope that you will consider giving us another chance in the future. In conclusion, we would like to express our gratitude for choosing Sandals Royal Barbados for your vacation. Your concerns are noted and will be addressed with our team.

We're sorry to hear that our team members did not meet your expectations. We have since followed up with the relevant managers, and steps have been taken to ensure that future guests do not have similar complaints. In regards to your experience with the drains, our team members are usually swift to assist and ensure that the environment is both healthy and safe for all our guests at all times however, we do regret if we fell short of our goal in this instance. Our maintenance team will conduct a thorough review to ensure that all systems are operating optimally to provide you with the comfort you deserve. We are truly sorry for the inconvenience you experienced with the elevator. It's disheartening to read that your recent experience did not meet the high standards you have come to expect from us. We sincerely appreciate your loyalty and the trust you have placed in us within the last 12 months.

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